Ordering
How can I cancel or modify my order?
The item I want is out of stock. When will it be available again?
We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!
How will I know if my order has been placed successfully?
You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please contact us and we'll be happy to sort this out.
I accidentally placed my order with the incorrect shipping address. What should I do?
Payment
How long will it take for me to receive my refund?
Why does my bank statement show two transactions for the same order?
Why is my credit card information not being accepted?
Why are my funds frozen?
Why am I being asked security questions when paying for my order?
When will I be charged for my order?
Do you charge sales tax on all items?
Is it safe to use my credit card / debit card on your site?
SPERRY is proud to offer our customers a fully secure shopping environment. SPERRY is a "Verisign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.
SPERRY is also a McAfee SECURE Web site, ensuring that your information is protected. McAfee SECURE tests Web sites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.
Shipping & Tracking
How long will it be before I receive my order?
Where do you ship?
Can I expedite my shipping?
Do you deliver on weekends?
My tracking number shows as delivered but I haven't received my order. What should I do?
What courier do you use?
I ordered multiple items. Will I receive them separately?
Returns
How can I return my order?
Free Online Returns
To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed. You can choose to bring your package to a FedEx drop off location or schedule a pickup with FedEx.
What do I do if I lost my shipping label?
How can I exchange my order?
How can I get a copy of my receipt?
ALDO Crew
Looking for more help?
OPENING HOURS (EST)
Monday to Friday: 9:00 AM to 5:00 PM*
Saturday: Closed
Sunday: Closed*We are closed on Thursdays from 1:15PM to 2:30PM. (EST)
Send us an email to sperryweb@aldogroup.com if you need help with something more specific.
To communicate via mail, here's our address:
ALDO Group
905 Hodge
Saint-Laurent, QC
H4N 2B3Let’s talk! Call us toll-free at 1-800-247-6575