Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.
FAQ
Ordering
How can I cancel or modify my order?
The item I want is out of stock. When will it be available again?
We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!
How will I know if my order has been placed successfully?
You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please contact us and we'll be happy to sort this out.
I accidentally placed my order with the incorrect shipping address. What should I do?
Unfortunately, once an order is placed we are unable to modify an address.
Payment
How long will it take for me to receive my refund?
Your refund will be processed once your package has been recieved in our Distribution Center. Once received, please allow 10-15 business days for your refund to be completed. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement. We apologize for any inconvenience this may cause and thank you for your patience.
Why does my bank statement show two transactions for the same order?
When placing an order, you will receive a pre-authorisation on your bank statement. Not to worry, your account will be charged when your order ships. It may take up to 48 hours for your financial institution to reverse the pre-authorisation after your order has shipped.
Why is my credit card information not being accepted?
It is important that your billing address be entered on your order exactly as it appears on you credit/debit card statement.
Why are my funds frozen?
Once your order is placed, the total amount is reserved in your account. This is to ensure that the funds will still be available once we are ready to charge your account upon shipping (when your first item ships).
Why am I being asked security questions when paying for my order?
Certain credit cards will have programs intended to help make online shopping safer. If you need more information on those programs, visit your credit card’s website.
When will I be charged for my order?
You will be charged for your order once the first item ships.
Do you charge sales tax on all items?
Sales tax rates will vary from one location to another. The items on your order will be taxed based on the product category and the current sales tax rate for your shipping address.
Is it safe to use my credit card / debit card on your site?
SPERRY is proud to offer our customers a fully secure shopping environment. SPERRY is a "Verisign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.
SPERRY is also a McAfee SECURE Web site, ensuring that your information is protected. McAfee SECURE tests Web sites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.
Security & Privacy
ALDO is pleased to offer our customers a fully secure shopping environment. We do not share any of our customer's personal information with third parties, except as provided in our privacy policy.
Shipping & Tracking
How long will it be before I receive my order?
Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.
Where do you ship?
We currently ship to any valid address in the continental US; however, we do not ship to Hawaii, Alaska or Puerto Rico at this time. Shipping is not available to A.P.O./F.P.O. or P.O. box addresses.
Can I expedite my shipping?
You are able to choose a variety of delivery options at checkout. However, we are unable to edit shipping and delivery preferences once an order has been placed.
Do you deliver on weekends?
Yes, FedEx delivers every day of the week, including Saturday.
My tracking number shows as delivered but I haven't received my order. What should I do?
If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbours, or with any other members of your household. The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, please wait 48 business hours post-delivery to call us, and we will gladly get to the bottom of it
What courier do you use?
All of our orders are shipped with FedEx.
I ordered multiple items. Will I receive them separately?
It is possible that orders that contain more than one item will ship at different times. You will receive an email update and tracking information for every possible shipment.
Returns
How can I return my order?
Free Online Returns
To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed. You can choose to bring your package to a FedEx drop off location or schedule a pickup with FedEx.
What do I do if I lost my shipping label?
Contact us and provide us your order number and we'll email you a replacement.
How can I exchange my order?
We currently cannot offer you an exchange through our online system.
How can I get a copy of my receipt?
A copy of your online order receipt should be included with your package. It may be found either on the inside or folded behind the shipping label on the exterior of the package. If you've misplaced it and need a new copy, simply send us a request by providing your order number via chat or email us at comments@aldogroup.com.
Looking for more help?
OPENING HOURS (EST)
Monday to Friday: 9:00 AM to 5:00 PM*
Saturday: Closed
Sunday: Closed*We are closed on Thursdays from 1:15PM to 2:30PM. (EST)
**Exceptionally we will be closed on May 20th **Send us an email to sperryweb@aldogroup.com if you need help with something more specific.
To communicate via mail, here's our address:
ALDO Group
905 Hodge
Saint-Laurent, QC
H4N 2B3Let’s talk! Call us toll-free at 1-800-247-6575