To find a store near you, simply enter your zip code to the right.
Help Center
We are thrilled to announce some exciting changes here at Sperry. As of April 30th, we have changed ownership. This transition marks a new chapter in our company's journey, and we couldn't be more excited about what lies ahead.
With this change, we want to assure you that our commitment to providing exceptional services remains unwavering. While some things may evolve, our dedication to quality, reliability, and customer satisfaction remains at the core of everything we do.
We have implemented new guidelines for defective items and the return process.
We want to take this opportunity to express our gratitude for your continued support and loyalty. Without you, none of this would be possible. We are truly excited about the future of Sperry and look forward to sharing this journey with each one of you.
As Customer Service Experts, it's our main priority to ensure that you are being well serviced. To help us create the best experience for you, we ask that you always practice respect in dealing with our associates. Abusive or aggressive behaviors such as yelling, bullying, swearing, or discriminatory remarks will not be tolerated as we continue on our journey to create a world of Love, Confidence, and Belonging.
How can I find my nearest SPERRY OUTLET store?
How can I cancel or modify my order?
Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.
How can I track my order?
We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and zip code.
How can I return my order?
Free Online Returns
To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed. You can choose to bring your package to a FedEx drop off location or schedule a pickup with FedEx.
How long after I receive my shipment confirmation email will I be able to track my order?
Please allow at least 24 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the warehouse.
Looking for more help?
OPENING HOURS (EST)
Monday to Friday: 9:00 AM to 5:00 PM*
Saturday: Closed
Sunday: Closed*We are closed on Thursdays from 1:15PM to 2:30PM. (EST)
Send us an email to sperryweb@aldogroup.com if you need help with something more specific.
To communicate via mail, here's our address:
ALDO Group
905 Hodge
Saint-Laurent, QC
H4N 2B3Let’s talk! Call us toll-free at 1-800-247-6575