We are taking precautions in our call centers and distribution centers to ensure the health and safety of our employees. As a result, we are experiencing longer customer service wait times and returns processing. Our priority is to assist you as quickly and safely as possible. We thank you for your business and appreciate your patience.
We will gladly accept your return of UNWORN merchandise. Original shipping charges incurred on your order are not refundable. Returned footwear must be received at our warehouse in its original packaging and condition within 30 days from the date of purchase. Once returned footwear is received in our warehouse, it may take 15 to 20 business days for your refund to be processed.
If you do not have access to a printer, simply go to your Canada Post outlet and provide them with our Policy Return Number PR796900 as well your Order Confirmation Number and they will provide you with a Return Label.
To create your Canada Post Label, please follow below steps:
STEP 1: Copy the link below and paste it into the browser’s address bar to access a Return Label.
https://www.canadapost.ca/cpotools/apps/prse/label?policyId=PR796900&LOCALE=en
Canada Post will e-mail you your tracking number; please retain this number should you need to track your shipment.
Each label you print from our website contains a unique Canada Post tracking number. These are intended for a single use only. If an attempt is made to reuse the label for a subsequent return, the package will not be delivered to the destination. Please be certain to print a new label each time you return a package.
STEP 2: Pack the item to be returned securely in the original packaging and include a print of the Order Confirmation. On the Order Confirmation, please highlight the item(s) you are returning and note the reason for your return.
STEP 3: Affix the Easy Return Canada Post label to the package, covering the original shipping label (for more details click this link: http://www.canadapost.ca/cpo/mc/assets/pdf/common/shippinglabels_poster_en.pdf and take it to your local Canada Post Office for shipping.
*Please note that items purchased on our website cannot be returned to retail stores.