Marketplace Returns

Please Note

Please return item(s) in the original box. The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document.

Please keep a copy of return/exchange documentation for tracking purposes.

Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.

DAMAGED OR DEFECTIVE PRODUCT

If you suspect your product was damaged during shipment, please contact our Customer Service Team immediately by Live Chat or by phone at (800) 247-6575.

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.

Definition of a defective product:

• A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

• Worn stitching, worn soles or frayed webbing due to normal wear
• Damage that is a result from misuse, normal wear and tear or damage occurred during storage
• Broken or damaged laces, lace retention devices and worn soles
• Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
• Improper fit. Fit is the responsibility of the owner and should be assured within return window
• Comfort issues