Returns & Exchanges
If for any reason you are not completely happy with your purchase, we want to make it right! Please follow the instructions below so we can process your request as quickly as possible.
Returns can be made by mail or any corporate Sperry retail store via the steps below. Merchandise can be returned if in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. Sperry.com reserves the right to refuse worn or damaged merchandise.
Please note: For Sperry.com Outlet orders, a return shipping charge of $5.00 will be deducted from your refund.
By mail (within 45 days of purchase):
- Pack the merchandise in its original packaging and outside shipping carton, if in suitable condition.
- Include the completed form, then peel and stick the provided pre-paid shipping label on the outside of the carton (for Sperry.com Outlet orders only, a $5 return shipping charge will be deducted from your refund with use of this label). Please keep your shipping receipt number for reference and tracking.
At any corporate Sperry retail store (within 30 days of purchase):
- In addition to your packing slip, please bring your order confirmation email and original form of payment.
- Sperry Kids merchandise can only be returned by mail (please follow process above).
Once your return is received, your refund will be processed, and a credit will be automatically issued to the original credit card used to purchase the item(s). Your credit may take up to two billing cycles to post to your account depending upon your credit card company.
DAMAGED OR DEFECTIVE PRODUCT:
If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately via email or by phone 1-800-247-6575. We will work with you to expedite the replacement or refund of your item.
Due to their unique nature, all Sperry Custom products are final sale and cannot be returned or exchanged. Please contact our customer service team if there are any issues with your custom product order.
At this time, sperry.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through sperry.com. If you need assistance, please call Customer Service 1-800-247-6575. We will process your return immediately upon receipt and credit your account for the merchandise.
If you paid for your item(s) in full using a Sperry gift card(s), a new gift card will be sent to your billing address loaded with the value of the refund. If a credit card was used in combination with a gift card, the entire merchandise amount will be refunded to your credit card.
TO CONTACT US
If you have a question that is not answered here or on our website, please call a customer service representative at 1-800-247-6575 from 8am-10pm ET Monday – Friday and 9am-8pm ET Saturday and Sunday. We will be happy to assist you.