A LETTER TO THE SPERRY COMMUNITY,

As we continue to navigate the COVID-19 crisis, the health, safety and well-being of the Sperry team, our consumers, and the community remains our top priority.

We are planning a phased re-opening of our stores, abiding by all state and local guidelines. As we re-open, each store will have standardized protocols in place to ensure a seamless and safe reopening as we continue to adhere to recommendations and guidance from the CDC. For the foreseeable future, we will be following these health and safety precautions:

1. Observing social distancing through things like one-way shopping aisles and store capacity limits
2. Requiring employees to wear face masks and recommending customers who enter our stores also wear one for the safety of our teams and the other customers
3. Following enhanced cleaning and disinfecting protocols
4. Revising our checkout and service processes to maintain distancing and limit touchpoints
5. Limiting initial operating hours upon re-opening

We look forward to safely getting back to business and being able to serve our customers in the best way possible. This pandemic has placed a heavy stress on many, and now more than ever, we are looking forward to the mental shift of being able to slowly get back to the things that comfort us and reset to a new state of possibility.

As the COVID-19 situation rapidly changes, we will continue to be transparent with our teams and consumers with the latest information available.

We will continue to push through this together.
Let’s continue to find innovative ways to stay connected, healthy and optimistic in this ever-changing world.

Please do take care, and thanks for being a part of the Sperry community.

Joëlle Grunberg
Sperry President

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Now Open

Alabama
Tanger Outlet Foley
2601 S. Mckenzie Street
Suite 114
Foley, AL 36535

Florida
Disney Springs
1520 E. Buena Vista Drive #N
Suite B06S 111
Lake Buena Vista, FL 32830

Silver Sands Factory Outlet
10562 Emerald Coast Parkway W
Suite 137
Miramar Beach, FL 32550

Palm Beach Outlets
1781 Palm Beach Lakes Blvd.
Space W248
West Palm Beach, FL 33401

Tampa Premium Outlets
2312 Grand Cypress Dr.
Suite 805
Lutz, FL 33559

Tanger Outlets – Daytona
1100 Cornerstone Blvd
Suite 1062
Daytona Beach, FL 32117

St. Augustine Premium Outlets
2700 State Rd.
Suite 603
St. Augustine, FL 32092

Miromar Outlets
10801 Corkscrew Road
Suite 333
Estero, FL 33928

Ellenton Premium Outlets
5383 Factory Shops Blvd
Suite 580
Ellenton, FL 34222

Georgia
Tanger Outlet Savannah
200 Tanger Outlet Blvd
Suite 347
Pooler, GA 31322

Outlet Shoppes at Atlanta
915 Ridgewalk Parkway
Suite D-433
Woodstock, GA 30188

Kentucky
Outlet Shoppes of the Bluegrass
1155 Buck Creek Rd
Suite F-608
Simpsonville, KY 40067

Maine
56 Main Street
Freeport, ME 04032

Missouri
St Louis Premium Outlets1
8517 Outlet Blvd
Suite 202
Chesterfield, MO 63005

Tanger Outlet Branson
300 Tanger Blvd
Suite 525
Branson, MO 65616

Nebraska
Nebraska Crossing Outlets
21209 Nebraska Crossing Drive
Suite A-119
Gretna, NE 68028

New Hampshire
Merrimack Premium Outlets
80 Premium Outlets Blvd
Suite 151
Merrimack, NH 03054

North Carolina
Tanger Outlet Mebane
4000 Arrowhead Blvd
Suite 720
Mebane, NC 27302

Charlotte Premium Outlets
5506 New Fashion Way
Suite 310
Charlotte, NC 28278

Ohio
Tanger Outlets – Columbus
400 S. Wilson Rd.
Suite 606
Sunbury, OH 43074

South Carolina
Tanger Outlet Myrtle Beach
10839 Kings Road
Suite 735
Myrtle Beach, SC 29572

Tanger Outlet Charleston
4840 Tanger Outlet Blvd
Suite 904
North Charleston, SC 29418

Charleston Place
238 King Street
Charleston, SC 29401

Tennessee
Tanger Outlet Sevierville
1645 Parkway
Suite 620
Sevierville, TN 37862

Texas
Houston Galleria
5015 Westheimer Road
Space A3431
Houston, TX 77056

San Marcos Premium Outlets
3939 IH-35 South
Suite 930
San Marcos, TX 78666

Tanger Outlets Galveston
5885 Gulf Freeway
Suite 210
Texas City, TX 77591

Houston Premium
29300 Hempstead Road
Suite 1204
Cypress, TX 77433

Tanger Outlets Ft Worth
15841 North Freeway
Suite 1185
Ft Worth, TX 76177

Allen Premium Outlets
820 W. Stacy Road
Suite 0154
Allen, TX 75013

Virginia
Williamsburg Premium Outlets
5715 Richmond Road
Suite C045
Williamsburg, VA 23188

Opening Week of 6/7

California
Fashion Island
1117 Newport Center Drive
Newport Beach, CA 92660

Deleware
Rehoboth Beach
36445 Seaside Dr.
Suite 1830
Rehoboth Beach, DE 19971

Indiana
Indiana Premium Outlets
11730 NE Executive Drive
Space D-060
Edinburgh, IN 46124

Ohio
Kenwood Towne Center
7875 Montgomery Road
Space R005
Cincinnati, OH 45236

Cincinnati Premium Outlets
811 Premium Outlets Drive
Monroe, OH 45050

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SPERRY.COM COVID FAQ

When can we expect updates from you?

As the situation with COVID-19 rapidly changes, we will continue to be transparent with our teams and consumers and ensure our response continues to evolve with the latest information available.
Please visit Sperry.com for updates on our continued response to the ever changing COVID-19 situation.

What is Sperry doing to help people in need?

Sperry is proud to donate to the Two Ten Footwear Foundation, an organization providing emergency financial assistance to footwear employees facing difficult times. For more information about the Two Ten Footwear Foundation or to make a donation please click here.

Do you offer discounts for First Responders to the COVID-19 pandemic?

Yes, we offer a 15% discount for First Responders, law enforcement officers, firefighters, doctors, nurses, EMTs, corrections officers, members of the US Military, veterans, students, and teachers with valid ID.

Is my store open? Are there any changes to store hours?

In an effort to protect our communities, we have decided to close all of our global stores. If you are looking for immediate support, please don’t hesitate to contact us.

Is your e-commerce site still open?

Sperry.com remains open 24 hours a day, 7 days a week with free shipping on all orders.
We are working closely with all our suppliers worldwide to ensure their safety while we fulfill your orders and respond to your needs as quickly as possible.
Our distribution center is currently up and running and taking extensive precautions to ensure the safety of its workers. We’re continuing to closely monitor local and governmental guidelines to ensure our fulfillment workers are cared for.

Can I expect my shipment to be delayed?

We are currently offering free shipping on all orders. Our fulfillment centers and carrier networks are open and operational. You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our teams.

How can I get in contact with customer service?

Our customer service team is available to help answer your questions. Please visit our Contact Us page for up-to-date contact options.

Will you continue to launch new products?

We will continue to launch new products carefully during this time. Our hope is that we can bring some sense of normalcy to our customers who still want to shop with us.

Can I cancel my order due to COVID-19?

As soon as we receive your order, we start working on it right away. Unfortunately, we can’t make changes to an order once it’s placed. In limited circumstances, we may be able to cancel items if they have not shipped. Contact us as soon as possible for assistance.

How can I return?

Merchandise can be returned if in its original unworn condition WITHIN 30 DAYS OF ORIGINAL PURCHASE (invoice date). Returns can be made by mail. To initiate a return, please visit our Returns page on Sperry.com. You will need your Order Number, which can be found in your order confirmation or shipping confirmation email, and zip code. You will receive return documentation and a shipping label to return your item. The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at 1-800-247-6575.
Please note: Sperry.com reserves the right to refuse worn or damaged merchandise. All Sperry Custom orders are final sale.

Can I return my items via mail because my store is closed?

Unfortunately, we cannot process store returns by mail.

After my order is placed, can I change my shipping address due to COVID-19?

As soon as you place your order, we start working on it right away. Unfortunately, we can’t make changes to an order once it’s placed. In limited circumstances with specific carriers, we can request a package intercept.

I have an order shipping to an area impacted by government restrictions. What do I do?

For addresses impacted by government restrictions, our carriers will hold your order at one of their facilities until they are able to deliver your items. Your health and well-being are our highest priority during this challenging time and we apologize for the unexpected delay. For furniture orders, our delivery partners will contact you to reschedule your delivery.