Orders & Shipping

Due to severe weather conditions, deliveries in some regions may be delayed.

We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postal code.

Please allow at least 48 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.
Track my Order
Skip to... Available Shipping Options Shipping FAQs Ordering FAQs
Copy Link

Available Shipping Options

Free Standard Shipping on orders over $69.
Shipping Method
Cost
Delivery Time
Shipping Method
Cost
Delivery Time
Standard Shipping
$8.95
4 to 7 business days
Express Shipping
$24.95
2 to 3 business days
A few exceptions...

  • Shipping is not available to A.P.O/F.P.O and P.O. box addresses.
  • We do not ship to Nunavut, Yukon or the Northwest Territories.
  • Please note that FedEx may not deliver to certain remote areas. If this applies to your location, you have the option to ship your package to a nearby FedEx location for convenient pickup.
Copy Link

Shipping FAQs

How can I track my order?

We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and zip code.

Please allow at least 24 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.

How long will it be before I receive my order?

Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.

Please allow at least 24 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.

My tracking number shows as delivered but I haven't received my order. What should I do?

If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbours, or with any other members of your household.

The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, please wait 48 business hours post-delivery to call us, and we will gladly get to the bottom of it

Do you deliver on weekends?

At this time, we do not offer weekend delivery. Our standard delivery days are Monday to Friday, excluding statutory holidays. If you place an order over the weekend, it will be processed within the next 2 business day.

What courier do you use?

All of our orders are shipped with FedEx.
Copy Link

Ordering FAQs

Why is my credit card information not being accepted?

Double-check your number, expiration date, CVV, and billing address.It is important that your billing address be entered on your order exactly as it appears on you credit/debit card statement.

If everything looks correct and it’s still not working, we recommend contacting your bank or trying a different payment method.

I accidentally placed my order with the incorrect shipping address. What should I do?

Once your order has been placed, we unfortunately cannot modify your address. If the delivery attempt fails and the package is returned to us, we will issue a refund once received. For further assistance, please contact us link to contact us page.

Can I cancel or modify my order?

Once your order has been placed, it cannot be modified or cancelled.

If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.

How do I use my Promotional Code?

Promo codes can be applied at checkout. Simply click on Promo Code box situated to the left of the total breakdown and enter your code. Be sure to add the dashes when entering your code. Promo codes are for one time use only and cannot be combined with any other codes/promotions.

My payment went through, but the order status is still pending. Why?

Our system may need a bit more time to process your order,orders are processed during business days Monday to Friday, so if you placed your order on a weekend, it will begin processing on the next business day.

Please allow at least 48 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.

Once I receive my order can I return?

Visit our Return Policy for additional details.