Orders & Shipping

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Available Shipping Options
Shipping Method
Cost
Delivery Time
Shipping Method
Cost
Delivery Time
Standard Shipping
$8.95
4 to 7 business days
A few exceptions...

  • Shipping is not available to A.P.O/F.P.O and P.O. box addresses.
  • We do not ship to Nunavut, Yukon or the Northwest Territories.
  • Please note that FedEx may not deliver to certain remote areas — If this applies to your location, you have the option to ship your package to a nearby FedEx location for convenient pickup.
  • No adjustments on previous purchases will be made.
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Shipping FAQs

How long will it be before I receive my order?

Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.

Can I expedite my shipping?

You are able to choose a variety of delivery options at checkout. However, we are unable to edit shipping and delivery preferences once an order has been placed.

How do I pick up my order in-store?

You will receive an email when your order is ready for pick up. When you get to the store, please present the confirmation email or your original receipt, as well as a photo ID to a store associate. You have 28 days to pick up your order in-store. If you do not pick up your order within this time frame, please contact us.

Where do you ship?

We ship to any valid Canadian addresses; however, we do not ship to Nunavut, Yukon or the Northwest Territories. Shipping is not available to A.P.O./F.P.O. and P.O. box addresses due to shipper restrictions.

Do you deliver on weekends?

At this time, we do not offer weekend delivery. Our standard delivery days are Monday to Friday, excluding statutory holidays. If you place an order over the weekend, it will be processed within the next 2 business day.

My tracking number shows as delivered but I haven't received my order. What should I do?

If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbours, or with any other members of your household. The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, please wait 48 business hours post-delivery to call us, and we will gladly get to the bottom of it

What courier do you use?

All of our orders are shipped with FedEx.

I ordered multiple items. Will I receive them separately?

It is possible that orders that contain more than one item will ship at different times. You will receive an email update and tracking information for every possible shipment.
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Ordering FAQs

How can I cancel or modify my order?

Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy.

Visit our Return Policy for additional details.

The item I want is out of stock. When will it be available again?

We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!

How will I know if my order has been placed successfully?

You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please contact us and we'll be happy to sort this out.

I accidentally placed my order with the incorrect shipping address. What should I do?

Once your order has been placed, we unfortunately cannot modify your address. If the delivery attempt fails and the package is returned to us, we will issue a refund once received. For further assistance, please contact us link to contact us page.

What is your price adjustment policy?

Price adjustments for purchases may be applied on regular-priced items within 7 days of the original purchase. All price adjustments for store purchases should be processed in-store. Please note that store prices cannot be matched online and vice versa.

*Not valid on first-time customer offers, targeted offers, Black Friday offers, Cyber Monday offers, and other holiday season promotions. Cannot be combined with any other offers.

** This policy is not applicable for products purchased from other retailers, including department stores.