Returns & Warranty Policy

Start a Return
Submit a Warranty Claim
Copy Link

Return Policy

If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 60 days of purchase, with the original receipt or gift receipt and original packaging. Returns can be made either in-store for free or if you prefer by mail or Happy Returns Bar method for a fee of $ 6.95. Refunds will be credited to the original method of payment. Please allow up to 10 business days for your refund to be processed.

Online Purchases Return & Exchange Policy

Online purchases can be returned online or in-store. You cannot exchange items online. There is a return fee of $6.95 per order that covers restocking and postage back to the warehouse.

We will issue a refund to the original form of payment. Shipping and handling costs are not refundable. Please allow up to 14 days for your transaction to be processed.
Copy Link

Return & Exchange Restrictions
  • In the interest of hygiene socks, shoelaces, and shoe care products may not be returned at any time.
  • Items marked as final sale are not eligible for returns.
  • Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.
  • Purchases made via BNPL are subject to their own return policies, which may include processing returns in-store only.
  • Free in-store returns. $6.95 shipping fee applies to mail returns.

Happy Returns Bar

To initiate your Happy Returns Bar option, simply start a return request with your order number and zip code. Your order will then appear and you will be prompted to select the item(s) you wish to return. You can then select Drop off at any Happy Returns location. Click next step and submit your return. We will send you an Email containing your Qr code which needs to be scanned at your convenient Happy Returns Bar location.
Copy Link

Warranty Policy

Our expertise is 90 years in the making, and it all started with a man’s love for the open ocean, his boat, and his dog…

Through our iconic silhouettes, we take great pride in offering our customers products made with attention to detail and unique craftsmanship, and have the utmost respect for all our partners, associates, and of course, you the customer.

Warranty on products is as follows
If your footwear is defective within tweleve (12) months of the date of purchase, we will make it right. Products purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to their warranty policy.

Simply click on Submited a warranty claims on top of this page, ensure to include pictures of the defective product and a copy of your proof of purchase and our Customer Service Expert Team will be happy to assist you.

What is considered a defective product?
Sole separation, stitching coming undone, leather bunching or discoloration, toe or sole detachment.

SPERRY reserves the right to modify or change the terms and conditions of this warranty at any time without prior notice. All decisions made by our Customer Service team about whether an item is eligible or ineligible for return are final.​
Copy Link

Ready To File A Claim?

Submit a warranty request →

Return & Warranty FAQs

What items are not eligible for return?

Items marked as final sales, in the interest of hygiene socks, shoelaces, and shoe care products may not be returned at any time.

Items purchased from other retailers, including department stores, or 3rd party websites, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.